Online Community Guidelines

The University of Toronto Mississauga Library manages a variety of online spaces and services, including social media accounts, reference and research consultations, instructional sessions, other virtual events, and email and instant messaging. These online spaces are an extension of the U of T community, and when you use them, you commit to respecting these Online Community Guidelines, in addition to the U of T Student Code of Conduct and the UTM Library Code of Conduct, all of which are intended to foster a high quality and safe environment for all members of the community.

We strive to create an inspiring, supportive, and fun community and to share information that we believe will be important to you as users of the Library. We welcome open and respectful discussions, and promise to listen to your feedback, answer your questions to the best of our ability, and to be transparent. We encourage members of our community to take part through likes, shares, comments, and other forms of constructive and positive engagement. We look forward to engaging in these discussions, but our online spaces are monitored by UTM Library staff during regular office hours only.

The public comments and responses which may appear in our online spaces come from members of the public, and their content (including opinions and statements) does not necessarily reflect the opinions or position of the UTM Library; the individuals who engage on our platforms are responsible for the content that they post.

The UTM Library reserves the right to moderate any communications that do not adhere to these guidelines and to other applicable policies, including blocking and/or reporting violations. We will not tolerate the following posts, comments, and other communications or behaviour:

  • Abusive, harassing, lewd, stalking, trolling, threatening or attacking others, containing depictions of alcohol or drug abuse, or promoting illegal activity of any kind
  • Defamatory, offensive, obscene, vulgar or depicting violence
  • Containing hateful language or targeting race, ethnic group, nationality, socioeconomic status, sex, gender identity, gender expression, sexual orientation, ability, language, religious affiliation, or age
  • Fraudulent, deceptive or misleading
  • Deliberately disruptive
  • Promotions, advertising, solicitation, or spam
  • Revealing personal or confidential information without consent

If you violate these guidelines, you may be subject to sanctions as outlined in the UTM Library Code of Conduct, and your posts, comments, and other communications or behaviour may also be submitted to law enforcement agencies to prevent fraud or to protect the safety of our community and the public.

Please do not submit ideas or materials that you wish to keep confidential or for which you expect to receive compensation. When you publish on any of our social media channels, your name, likeness, and social media handle will be visible and associated with your post, including if we reuse your post elsewhere.

If you have any concerns regarding content or behaviour appearing on the UTM Library’s social media channels or other online spaces, please contact Rob Makinson, Coordinator, Library Communications immediately.

Relevant policies

U of T Student Code of Conduct:

UTM Library Code of Conduct:


These guidelines were adapted with permission from the University of Toronto Libraries Online Community Guidelines.

Last updated

November 12, 2020