Checklist for successful online test-taking
Recommended computer and internet connection:
Wired desktop computers on campus are the best place to take a test (that means campus computers that are connected to the internet via an ethernet cable, not laptops using the wifi network). Those "wired" systems are already set up to run Quercus tests and UTM Library and I&ITS can help with any technical problems should they arise.
The Canvas Student mobile app should not be used for any high-risk activities such as submitting assignments or quizzes—important tasks and assessments should be completed on a desktop or laptop computer instead.
Before the Test (if you are not using a Library computer):
- Verify that your computer hardware, and software are supported by Quercus (Canvas).
- Ensure that your browser is supported by Quercus (Canvas).
- Use a computer with a wired internet connection (avoid dial-up, no wireless, no satellite), we suggest checking the speed and quality (e.g., U. of T. Speedtest for computers on campus) of your network connection. You want a speed faster than (more than) 3 Mpbs.
- Turn off third-party browser extensions, toolbars, etc.
- Ensure that your system has the most recent updates, e.g., Microsoft update (PC) or OSX software update (MAC) as either may try to restart your machine.
For all Test Takers:
- Turn off any programs that might interrupt your taking of the test by overloading your system’s processor (e.g., Skype, Twitter, IM, email, etc.).
- Make sure pop-ups are allowed before taking the test.
- Avoid running programs in the background that may consume large amounts of bandwidth (e.g., do NOT use Netflix, YouTube, streaming internet TV or other programs that require high bandwidth).
- If you want to resize or refresh the browser window, do it before you start the test.
- Just before the test, log out of the browser by closing all windows and quitting the browser, then re-open the browser and log back into Quercus.
- Only have one browser window open unless otherwise specified by your instructor, and avoid opening multiple tabs.
- Do the practice test if made available by your professor.
When taking the test:
- When opening the test, click the link ONLY ONCE and wait for it to load, be patient.
- Use Quercus navigation buttons, DO NOT use browser ‘back’ and ‘forward’ buttons.
- Click the ‘Submit Quiz’ button ONLY ONCE, be patient.
Taking a Quiz in Quercus
Your instructor may require you to take a Quiz in Quercus. The quiz may be made available to you in a Module, or in the Assignments or Quizzes area of your course.
When you first open the quiz, you will see the Quiz summary, as depicted in the image below.
The Quiz summary includes the due date, points possible, the number of questions, and may include information such as: availability window, time limit and the number of attempts allowed. The instructor may provide additional information that will appear under "Instructions". Once you are ready to begin, click the "Take the Quiz" button.
Your quiz questions will either be presented to you one at a time, or all together on one page.
As shown in the image below, the time and date that you started your quiz will appear under the quiz name. On the right-hand side of the page you will find quiz summary information, including links to individual questions and their status, the quiz attempt due date, and the time remaining for the quiz (if it is a timed quiz). Your quiz questions are saved automatically, and the time that your responses were last saved can be found next to the "Submit Quiz" button.
If your quiz displays one question at a time, when you are ready to move on to the next question, you can select the "Next" button.
When you are satisfied with all of your quiz responses, you can click the "Submit Quiz" button. If your instruction has allowed additional quiz attempts, you can access them by clicking the "Take the Quiz Again" button.
Note: Timed quizzes will be automatically submitted when the time has elapsed.
Depending on the options selected by your instructor, you may have access to information about your completed quiz.
For example, you may only see your score for the quiz. Please note, if the quiz has a question with a written answer component, don't panic, you score may be updated once your instructor or TA has completed grading your quiz.
If you experience technical issues ...
If you encounter a technical problem while submitting your quiz, please send the following information to your instructor and to the UTM Library at email@example.com or consult with staff on the main floor of the UTM Library:
- Course code and assignment name
- Date and time problem occurred
- Brief description of the problem
- Operating system used (Windows 10, Mac OS X Mojave, etc.)
- Browser used and version (e.g., Firefox or Chrome browsers are recommended)
- Connection – Wired or Wireless or Other
- If possible, a screenshot (instructions for Windows and Mac)
As mentioned above, the Canvas Student mobile app should not be used for any high-risk activities such as submitting assignments or quizzes—important tasks and assessments should be completed on a desktop or laptop computer instead.
If you experience a technical problem while taking a test from a computer on campus, please also provide:
- Location of the computer (e.g., Library electronic classroom, Library information commons)
- Number on the computer (e.g., LIBPC-12) which is located on the monitor of the computer being used
For more information on taking a Quiz in Quercus, see the below in the Canvas Community Student Guide.