Frequently Asked Questions

What is the FLC?

The Li Koon Chun Finance Learning Centre (FLC) is a library space open to all UTM students, faculty, and staff with a focus on business, finance, and economics, as well as offering specialized software and databases. 

For more information, visit our About Us page.

Who can use the FLC?

The FLC and its resources are accessible to all current UTM students, staff, faculty members, and ICUBE members. 

How can I access FLC software?

FLC software is available in-person through the FLC workstations, or remotely through UTM's Citrix Cloud platform. 

For a complete list of FLC software, please visit our FLC Software page.

How and when am I able to remotely access the FLC software?

Remote access to the FLC is available when the FLC is closed to in-person use. 

Our opening hours are available on the Hours, Locations and Booking page; users can remotely access the FLC software outside of these hours.

For detailed information on remote access to the FLC software please visit our Secure Remote Access page.

Can I access certification programs through the FLC?

The FLC has compiled a list of freely available certification programs for U of T students, staff, and faculty.

Detailed information can be found on our Certifications Guide.

Does the FLC have any workshop offerings?

Yes! We offer basic- and intermediate-level workshops for Bloomberg and FactSet throughout the Fall and Winter semesters. 

To register for workshops, please visit our Workshops page.

Do I need to request accounts to use FLC databases and software?

Most of our resources only require a UTORid and password to access, but there are some databases and software that require users to create an account.

The FLC Databases page outlines what is needed to access each database.

The FLC Software page outlines what is needed to access software.

How can I use FactSet on my personal device?

If you wish to download and use FactSet on your personal device, you are required to request an account. For more information on requesting a FactSet account please visit our FactSet Quick Start Guide: Personal Device Access.

My FactSet/Bloomberg account has been deactivated. How do I reactivate it?

Personal FactSet and Bloomberg accounts expire after 3 months of inactivity. 

To reactivate FactSet accounts, please contact FactSet support: 

To reactivate Bloomberg accounts, please contact Bloomberg support: 

Can I access Bloomberg remotely?

Bloomberg is only available for in-person use at the FLC. Remote access to Bloomberg was ended by Bloomberg on June 30, 2022.

For help getting started with Bloomberg, visit our Bloomberg Quick Start Guide.

Who at the FLC should I contact for help?

Catherine MacGregor: Reference and research consultations, course support for various departments, collection development for economics and management, and more. Email:

Maria Ruiz: Research and software help, information regarding FLC resources and services, FLC workshops, and more. Email:

FLC Student Assistants: In-person inquiries.

More information can be found on our Staff page.